Terms of Purchase – CharmThreads
Welcome to CharmThreads! These Terms of Purchase govern your order placement, payment, delivery, returns, and refunds when shopping on our website (charmthreads.shop). By placing an order with us, you agree to the following terms.
1. Order Placement and Confirmation
- All orders are subject to availability. When you place an order, you will receive an email confirmation (sent to the email address provided during checkout) containing your order details. This confirmation does not constitute a final acceptance of your order—we reserve the right to cancel or modify an order if products are out of stock, pricing errors occur, or for other unforeseen reasons.
- Payment: We accept major credit cards, debit cards, and other secure payment methods as indicated at checkout. All transactions are processed in USD (United States Dollars). You authorize us to charge the total order amount (including shipping fees, if applicable) to your chosen payment method upon order confirmation.
2. Shipping and Delivery
- Processing Time: Orders are typically processed and shipped within 1–3 business days of payment confirmation.
- Delivery Time: Once shipped, delivery is estimated to take 6–12 business days for all destinations, regardless of location. Delivery times are approximate and may be affected by factors beyond our control (e.g., customs delays, weather, postal service disruptions).
- Shipping Updates: You will receive a shipping confirmation email with tracking information once your order is dispatched. You can use this tracking number to monitor your package’s progress via the designated courier’s website.
3. Returns Policy
- We offer a 60-day return period for most items. To be eligible for a return:
- Items must be in their original condition—unworn, unwashed, with all tags and packaging intact.
- Returns must be initiated within 60 days of the delivery date.
- How to Initiate a Return: Contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization number (RMA) and instructions for shipping the item back to us.
- Return Shipping Costs: Unless the return is due to a defective item or an error on our part, you are responsible for covering return shipping fees.
4. Refunds
- Once we receive and inspect your returned item (and confirm it meets our return criteria), we will process your refund within 5–10 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account, depending on their processing policies.
5. Exceptions
- Certain items may be non-returnable (e.g., personalized items, clearance items marked as “final sale”). This will be clearly indicated on the product page.
- We reserve the right to refuse a return if the item is damaged, altered, or does not meet our return conditions.
6. Changes to Terms
We may update these Terms of Purchase from time to time. Any changes will be posted on this page with a revised “last updated” date. Your continued use of our website after changes are made constitutes acceptance of the updated terms.
7. Contact Us
For questions about these Terms of Purchase, your order, or returns, please contact us at: