Shipping Policy – CharmThreads

At CharmThreads, we aim to get your orders to you as efficiently as possible. This Shipping Policy outlines our processing times, delivery estimates, and other key details related to the shipment of your purchases from charmthreads.shop.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays.
  • During peak seasons (e.g., holidays, sales events), processing times may be slightly extended, but we will make every effort to fulfill orders within the stated window. You will receive an email notification if there is a delay in processing your order.

2. Delivery Timeframe

  • Once your order has been processed and shipped, delivery is estimated to take 6–12 business days to all destinations, regardless of location. This timeframe starts from the date your order is marked as “shipped” in our system.
  • Delivery times are approximate and may be affected by factors beyond our control, such as:
  • Customs processing delays (for international shipments).
  • Weather conditions, natural disasters, or other unforeseen events.
  • High demand periods for local postal or courier services.

3. Shipping Methods and Carriers

  • We partner with reliable shipping carriers to ensure your order is delivered safely. The specific carrier used for your shipment will depend on your location and the size of your order.
  • All shipments include tracking information, which will be sent to you via email once your order has been dispatched. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

4. Shipping Costs

  • Shipping costs are calculated based on the destination, package weight, and size. The exact shipping fee will be displayed at checkout before you complete your purchase..

5. Address Accuracy

  • It is your responsibility to provide a complete and accurate shipping address during checkout. We are not liable for orders delivered to incorrect addresses due to customer error.
  • If you realize you have provided an incorrect address after placing your order, please contact us immediately at [email protected]. We will attempt to update the address, but we cannot guarantee changes once the order has been shipped.

6. Undelivered or Lost Packages

  • If your package is marked as delivered by the carrier but you have not received it, please check with your local postal service or neighbors first. If you still cannot locate it, contact us at [email protected] within 14 days of the estimated delivery date, and we will assist in investigating the issue.
  • For packages confirmed as lost by the carrier, we will either issue a refund or send a replacement, at our discretion.

7. Contact Us

If you have any questions about your shipment or this Shipping Policy, please reach out to our customer service team at [email protected].