Refund Policy – CharmThreads

At CharmThreads, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions, process, and timeline for refunds when returning items bought through our website (charmthreads.shop).

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days of the delivery date.
  • Items must be in their original condition: unworn, unwashed, with all original tags, packaging, and accessories intact.
  • The return must be accompanied by a valid proof of purchase (e.g., order confirmation email, packing slip).
  • Customized, personalized, or clearance items marked as “final sale” are non-refundable, unless they arrive damaged or defective.

2. How to Request a Refund

  1. Initiate the Return: Contact our customer service team at [email protected] with your order number, the reason for the return, and photos of the item (if applicable, e.g., for damaged goods). We will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions, including the shipping address.
  2. Ship the Item Back: Package the item securely, include the RMA number (clearly marked on the package), and ship it back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to a defective item, incorrect shipment, or an error on our part (in which case we will reimburse reasonable shipping fees).

3. Refund Processing

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. This inspection typically takes 1–3 business days.
  • If approved, we will process your refund within 5–10 business days of inspection.
  • Refunds are issued in USD (United States Dollars) to the original payment method used for the purchase (e.g., credit card, debit card, or payment wallet).
  • Please note that your bank or credit card provider may take additional time to reflect the refund in your account, depending on their processing policies (usually 3–7 business days after we issue the refund).

4. Exceptions and Non-Refundable Cases

  • Items returned without an RMA number.
  • Items that are damaged, worn, washed, or missing tags/packaging.
  • Items returned after the 60-day window.
  • Customized, personalized, or “final sale” items (unless defective).
  • Shipping costs (unless the return is due to our error).

5. Contact Us

If you have questions about your refund or the return process, please contact our customer service team at [email protected]. We’re here to help!